Terms and Conditions

Uxbridge Man and Van Terms and Conditions

These Terms and Conditions set out the legal agreement between you and Uxbridge Man and Van for the provision of man and van, removal, collection, delivery and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Uxbridge Man and Van, the provider of man and van and removal services.

1.2 "Customer" means the person, firm or organisation that requests or receives the services of the Company.

1.3 "Services" means any transport, removal, loading, unloading, packing, storage, or associated services provided by the Company.

1.4 "Goods" means any items, property or belongings which are the subject of the Services.

1.5 "Service Area" refers to the geographical areas within which the Company offers its man and van and removal services, primarily within the UK.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including collection, transport and delivery of Goods.

2.2 Unless otherwise agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, or specialist lifting and hoisting.

2.3 The Company reserves the right to refuse the carriage or handling of any Goods that, in its reasonable opinion, may cause damage, pose a safety risk, or breach any applicable laws or regulations.

3. Booking Process

3.1 Bookings can be made by the Customer through methods offered by the Company from time to time, such as online forms or written confirmation.

3.2 When making a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, access details, parking constraints, volume and nature of Goods, required dates and times, and any special requirements.

3.3 All quotations are based on the information supplied by the Customer. The Company reserves the right to adjust the quotation or final charges if the information provided was incomplete or inaccurate, or if the scope of work changes.

3.4 A booking is not confirmed until the Customer has accepted the quotation and, where required, paid any applicable deposit. The Company may decline any booking at its discretion.

3.5 The Customer is responsible for ensuring that any required permits, such as parking suspensions or access permissions, are in place prior to the date of the Service unless otherwise agreed in writing.

4. Quotations and Pricing

4.1 All quotations are valid for a limited period as stated at the time of issue. If no period is specified, quotations are valid for 30 days from the date of issue, subject to availability.

4.2 Quotations are based on the description of Goods, labour requirements, access conditions, distance, time, and Service Area provided at the time of booking.

4.3 The Company may apply additional charges where:

(a) there are delays beyond the Company's control, including waiting time caused by the Customer or third parties;

(b) access at collection or delivery addresses is significantly more difficult than advised, such as long carrying distances, restricted vehicle access, or multiple flights of stairs;

(c) additional Goods are included which were not originally disclosed; or

(d) the Customer requests additional services on the day of the move.

4.4 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or charges imposed by law.

5. Payments

5.1 The Customer must pay for the Services in accordance with the payment terms notified at the time of booking or stated on the quotation or invoice.

5.2 The Company may require a deposit to secure the booking. Any such deposit is payable by the deadline communicated to the Customer. If the deposit is not received on time, the Company may release the booking slot without further notice.

5.3 Unless otherwise agreed in writing, payment of the balance is due before or on completion of the Services on the scheduled date.

5.4 Payment methods accepted will be those made available by the Company from time to time. The Company is under no obligation to accept any particular form of payment.

5.5 If the Customer fails to make any payment by the due date, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law until payment is received in full.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by providing notice to the Company in writing or via another agreed method.

6.2 Where the Customer cancels the booking, the following cancellation charges may apply, unless otherwise agreed:

(a) More than 7 days before the scheduled Service date: no cancellation fee, and any deposit may be refunded at the Company's discretion;

(b) Between 7 days and 48 hours before the scheduled Service date: the Company may retain part or all of the deposit to cover administrative and scheduling costs;

(c) Less than 48 hours before the scheduled Service date or on the day of the Service: the full quoted amount may be charged.

6.3 If the Customer requests to change the date, time or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Any changes may result in a revised quotation and additional charges.

6.4 The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including severe weather, vehicle breakdown, accidents, road closures, staff illness, or safety concerns. In such cases, the Company will endeavour to offer an alternative date or a refund of any amounts paid in respect of Services not carried out, but shall not be liable for any indirect or consequential loss suffered by the Customer due to the cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring that Goods are properly packed and secured for transport, unless packing services have been agreed as part of the booking.

7.2 The Customer must ensure that fragile, valuable or delicate items are appropriately protected and clearly labelled. The Customer should notify the Company in advance of any items of particular value or sensitivity.

7.3 The Customer must ensure that access to the collection and delivery addresses is safe, lawful and suitable for the Company's vehicle and staff, and that all necessary permissions, keys and codes are available at the agreed time.

7.4 The Customer must not ask the Company's staff to undertake any task that could reasonably be considered unsafe, illegal, or outside the agreed scope of Services.

7.5 The Customer is responsible for ensuring that all Goods to be moved are collected, and that nothing is left behind. The Company accepts no liability for Goods left on premises after completion of the Services.

8. Excluded and Prohibited Items

8.1 Unless explicitly agreed in writing, the Company will not carry or handle:

(a) hazardous, flammable, explosive or dangerous goods, including gas cylinders, fuel, chemicals, or paint;

(b) illegal items or substances;

(c) animals, livestock or perishable foodstuffs;

(d) cash, securities, jewellery or items of exceptional value; or

(e) waste materials that require special licences or treatment.

8.2 If the Customer includes any such items without the Company's knowledge or consent, the Company may remove, refuse to handle, or dispose of them, and the Customer shall be liable for any resulting loss, damage, fines or costs.

9. Liability and Claims

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company's liability for loss of or damage to Goods shall be limited as set out in this clause.

9.2 The Company shall not be liable for:

(a) loss or damage arising from the Customer's failure to adequately pack or protect Goods, where packing was the Customer's responsibility;

(b) loss or damage resulting from inherent defects, natural deterioration, or pre-existing damage to Goods;

(c) damage to items made of pressboard, self-assembly furniture, or similar materials that are prone to weakening when moved;

(d) any indirect, consequential or purely economic loss, including loss of profits, business, goodwill, or anticipated savings.

9.3 The Company's total liability for any claim for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable limit per job as determined by the Company, unless a higher value has been agreed in writing and additional charges applied.

9.4 The Customer must inspect the Goods and premises as soon as reasonably practicable after completion of the Services. Any visible loss or damage must be reported to the Company as soon as possible and in any event within 48 hours of completion. Failure to notify within this period may affect the Company's ability to investigate and may limit or extinguish any liability.

9.5 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited under UK law.

10. Waste and Environmental Regulations

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Customer must not present waste for collection in a manner that would breach such regulations.

10.2 The Company is not a general waste carrier or disposal service unless specifically agreed. Where the Customer requests removal of unwanted items, the Company will only remove items that can lawfully be transported and disposed of through appropriate channels.

10.3 The Customer must not ask the Company to remove or dispose of hazardous or controlled waste, including but not limited to chemicals, asbestos, medical waste, gas cylinders, or electrical items requiring specialist recycling, unless previously agreed and compliant with relevant legislation.

10.4 If the Company, acting reasonably, believes that any items constitute prohibited or controlled waste, it may refuse to remove them or may require the Customer to provide evidence of lawful disposal arrangements.

10.5 The Customer shall be responsible for any fines, penalties or costs incurred by the Company as a result of the Customer's breach of waste or environmental regulations.

11. Insurance

11.1 The Company maintains appropriate insurance cover in respect of its legal liabilities arising from the provision of Services in the UK.

11.2 The Customer remains responsible for arranging any additional insurance it considers necessary for the Goods, including cover for high-value items or consequential loss.

12. Delays and Force Majeure

12.1 The Company will use reasonable endeavours to carry out the Services at the agreed time, but timings are estimates only and are not guaranteed.

12.2 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to adverse weather, traffic congestion, accidents, road closures, mechanical failure, strikes, civil unrest, or acts of government.

13. Privacy and Data Protection

13.1 The Company will collect and process personal data of the Customer only to the extent necessary for the provision and administration of the Services and compliance with legal obligations.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that an attempt can be made to resolve the matter informally.

14.2 Any formal complaint should be submitted in writing, providing full details of the issue, dates, and any supporting evidence. The Company will review the complaint and respond within a reasonable timeframe.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

16.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, representations or agreements, whether written or oral.