Privacy Policy

Uxbridge Man and Van Privacy Policy

This Privacy Policy explains how Uxbridge Man and Van collects, uses, stores and shares personal data when providing man and van and related services. It applies to all customers and prospective customers located in the Uxbridge area who contact us, request a quote, make a booking or otherwise interact with our services.

Who We Are and Scope of This Policy

Uxbridge Man and Van is a provider of transport, removal and delivery services in and around the Uxbridge area. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Uxbridge Man and Van acts as the controller of the personal data described in this policy.

This Privacy Policy covers all personal data that we process about individual customers, prospective customers and individuals acting on behalf of business customers within the Uxbridge area.

Personal Data We Collect

We collect and process personal data that is necessary to provide our services, operate our business and meet our legal obligations. The types of personal data we may collect include:

Contact details such as name, postal address, pickup and delivery addresses, and any alternative contact addresses you provide. Identification and communication details such as your name, preferred title and any information you include when you contact us. Booking and service information such as service requirements, dates and times of moves or deliveries, property access details relevant to the service, inventory descriptions and instructions you choose to provide. Communication records such as notes from phone calls, and details of any complaints, queries or feedback that you choose to provide to us. Financial and transaction information such as records of payments received from you and amounts due or refunded. We do not store full card or bank details where payments are processed through third party payment providers. Technical and usage data such as basic device or browser information and records of how you interact with our website, where this is collected through standard server logs or similar technologies.

How We Collect Personal Data

We collect personal data directly from you when you request a quote, make a booking, call us, complete a form, or otherwise communicate with us. We may also receive personal data from individuals or organisations arranging services on your behalf, for example when a business books a move for an employee.

In some cases, we may receive additional information from third party service providers, such as payment processors confirming payment status, or address validation and mapping services to help us plan routes and provide accurate services.

Purposes and Lawful Bases for Processing

We only process personal data where we have a lawful basis under data protection law. The principal lawful bases we rely on are:

Performance of a contract. We process your personal data to provide our services, including to give quotes, handle bookings, carry out moves and deliveries, communicate with you about your service and manage payments. Legitimate interests. We may process personal data where this is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, developing our business, responding to enquiries, keeping appropriate records, and preventing fraud or misuse of our services. Legal obligations. We process personal data where necessary to comply with legal and regulatory requirements, such as maintaining certain financial and tax records. Consent. In limited cases, we may rely on your consent, for example where required for certain direct marketing activities. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide quotes, confirm availability and prepare for moves or deliveries that you request. To manage bookings, including arranging vehicles and personnel, planning routes and coordinating pickup and delivery times and locations. To communicate with you about your booking, including confirmations, changes, service updates and customer support. To process payments, issue invoices and receipts, and handle refunds where required. To manage our relationship with you, including handling enquiries, feedback and complaints. To maintain business and accounting records, conduct audits and comply with applicable laws. To improve our services, for example by reviewing typical routes, schedules and workloads, and understanding how customers use our services. To protect our business, staff and customers, including preventing and detecting misuse, fraud or other unlawful activity.

Data Retention

We keep personal data only for as long as is necessary for the purposes described in this Privacy Policy and to meet legal, accounting or reporting requirements.

In general, records relating to quotes, bookings and services provided are retained for a period that allows us to respond to queries, manage any disputes and comply with tax and accounting rules. After the relevant retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to you.

Sharing Personal Data and Processors

We may share your personal data with third parties where this is necessary for the purposes described above, in accordance with data protection law.

Service providers acting as processors. We may use carefully chosen third party providers to support our operations, for example companies that provide payment processing, IT hosting, route planning tools, cloud storage, document management, accounting and administrative support. These providers act as processors on our behalf and are only permitted to process your personal data in accordance with our instructions and applicable data protection law.

Professional advisers. We may share data with professional advisers, such as accountants or insurers, where necessary for advice, audits or the management of claims.

Authorities and legal obligations. We may disclose personal data when required to do so by law, regulation or court order, or in connection with legal proceedings, enforcement of our terms or the protection of our rights, property, staff or customers.

We do not sell your personal data to third parties.

International Transfers

Where our use of service providers involves transferring personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. These safeguards may include reliance on adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.

Security of Your Personal Data

We take appropriate technical and organisational measures to help protect your personal data against unauthorised access, loss, misuse or alteration. These measures include limiting access to personal data to staff and processors who need that information for the purposes set out in this policy and requiring them to keep it confidential.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights are subject to certain conditions and exemptions. They include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with certain information about how we use it. Right to rectification. You can ask us to correct or complete inaccurate or incomplete personal data that we hold about you. Right to erasure. In some circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to retain it. Right to restriction. You can request that we limit the way we use your personal data in certain circumstances, for example while we are considering a request to rectify or erase your data. Right to data portability. Where we process your personal data based on your consent or a contract, and by automated means, you may be able to obtain the data in a structured, commonly used and machine readable format and ask us to transfer it to another controller where technically feasible. Right to object. You can object to our processing of your personal data based on our legitimate interests, including any direct marketing, and we will stop processing unless we have compelling legitimate grounds or we need to continue for legal reasons. Rights in relation to automated decision making. Uxbridge Man and Van does not use solely automated decision making that produces legal or similarly significant effects about you.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights or have questions about this Privacy Policy, you can contact us using the contact details provided on our website or in your service documents. We may need to verify your identity before responding to your request to protect your data. We aim to respond to all valid requests within the time limits set by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will take effect when the revised policy is made available. You should review this policy periodically to stay informed about how we protect your information.

Applicability to Uxbridge Area Customers

This Privacy Policy applies to all Uxbridge Man and Van customers and prospective customers within the Uxbridge area who use or enquire about our services, regardless of the specific service type or channel through which you contact us.