Uxbridge Man And Van Terms and Conditions

These Terms and Conditions apply to all bookings made with Uxbridge Man And Van and set out the basis on which man and van services are supplied. By placing a booking, the customer confirms that they have read, understood and accepted these terms. They are designed to provide a fair framework for both the customer and the service provider, covering the booking process, payment rules, cancellation terms, liability limits, waste handling obligations, and the governing law that applies to the agreement. If any part of these terms is unclear, the customer should review them carefully before confirming a reservation.

For the purposes of these terms, “we”, “us” and “our” refer to the service provider operating the Uxbridge man with van service, and “you” or “the customer” refers to the person making the booking or authorising the work. The service may include domestic removals, furniture transport, single-item moves, collection and delivery tasks, loading and unloading support, and related transport-only assistance. Unless otherwise agreed in writing, the service is provided on a non-consumer credit basis and all work is subject to availability, vehicle suitability, access conditions and lawful instructions from the customer.

These terms apply to all standard bookings whether made by phone, email, online form, or any other accepted method. Additional conditions may apply where specialist equipment, multiple vehicles, timed parking permissions, or third-party services are required. Any such changes must be confirmed in writing by us before the booking is finalised. If there is any conflict between these terms and a written service quotation, the written quotation shall take priority only in respect of the specific points it addresses.

Booking Process

A booking is only confirmed when we have accepted the customer’s request and provided a confirmation in writing, by message, or by another recorded method. Estimates are usually based on the information supplied by the customer, including item list, access details, collection and delivery addresses, floor levels, parking restrictions, and any special handling requirements. The customer must ensure that all information provided at the time of booking is accurate and complete. If details change before the move date, the customer must notify us as soon as possible so that we can assess whether the quotation, timing, or vehicle allocation needs to be adjusted.

We reserve the right to refuse or withdraw a booking where the customer has supplied incomplete, misleading, or unsafe information, or where the work requested falls outside our available capacity. The man and van Uxbridge service may be subject to minimum booking periods, waiting charges, or revised rates where the job differs materially from the original description. Any times given for arrival or completion are estimates only unless expressly guaranteed in writing. Delays caused by traffic, access problems, weather, loading issues, or matters outside our reasonable control do not create liability for missed appointments or consequential loss.

Payments

Unless otherwise agreed, payment is due on completion of the work on the same day and before or at the point of delivery. We may require a deposit, card pre-authorisation, or partial advance payment to secure the booking, especially for larger jobs, longer-distance work, or jobs involving multiple staff members. The customer agrees to pay the total quoted price plus any additional charges that arise from agreed extras, waiting time, parking costs, congestion or access charges, additional labour, or changes requested after the booking has been confirmed. All prices are quoted in pounds sterling unless stated otherwise.

Where the job takes longer than expected because of inaccurate information, poor access, delays in readiness, or additional items not declared at the time of booking, we may apply a fair adjustment to reflect the extra time and resources used. If an invoice remains unpaid, we reserve the right to charge reasonable recovery costs and statutory interest where permitted by law. Any dispute about the amount charged must be raised promptly and in good faith, but the customer must still pay the undisputed amount by the due date. We may withhold the release of items only to the extent permitted by law and where payment has been agreed as due before completion.

Cancellations and Amendments

The customer may cancel or reschedule a booking by giving reasonable notice. Where a cancellation is made within a short period before the agreed start time, we may charge a cancellation fee to cover reserved vehicle time, labour allocation, and administrative costs. The exact fee may depend on how much notice is provided and whether preparatory work has already been undertaken. If the customer is not available at the agreed time, fails to provide access, or cannot proceed with the move as arranged, this may be treated as a late cancellation or a failed booking, and a fee may still apply.

We may also cancel or postpone a booking where circumstances beyond our control prevent us from performing the work safely or lawfully, including severe weather, vehicle breakdown, staff illness, unsafe access, or legal restrictions. In such cases, we will aim to offer an alternative time where reasonably possible, but we are not responsible for indirect losses such as missed appointments, loss of earnings, or alternative accommodation costs. Changes to the booking requested by the customer are subject to our approval and may affect the price, timing, or availability of the service.

Liability and Customer Responsibilities

The customer must ensure that all items are properly packed, secured, and suitable for transport unless packing has been separately agreed as part of the service. Fragile, valuable, antique, electronic, or unusually shaped items should be declared in advance and may require special handling. We are not responsible for damage caused by poor packing, pre-existing defects, hidden weaknesses, or items that are unsuitable for transport in the condition presented. The customer should remove all personal data from devices before transport where relevant, as we are not responsible for data loss, deletion, or software issues.

Our liability for loss or damage is limited to direct loss caused by our negligence and, where applicable, to the extent permitted by law. We do not accept liability for indirect or consequential losses, including loss of profit, loss of business opportunity, emotional distress, or costs arising from delays that are outside our control. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. The customer is responsible for ensuring safe access, legal parking, and that the property and items can be moved without breaching any law or tenancy restriction.

Waste Regulations

The removal, transport, and disposal of waste must comply with all applicable UK waste laws and environmental rules. If the service includes clearance of unwanted items, the customer must clearly identify which items are waste and which are intended for transport or storage. We do not operate as an unauthorised waste carrier, and any disposal service will only be provided where lawful and properly arranged. The customer must not ask us to dispose of hazardous, prohibited, or illegally dumped waste without prior agreement and disclosure. Materials such as chemicals, asbestos, medical waste, paint, oil, gas bottles, solvents, and other controlled substances may require specialist handling and may be refused.

Where waste transfer forms, records, or declarations are required by law, the customer agrees to provide accurate information and to cooperate with any lawful documentation process. The customer remains responsible for ensuring that any waste handed over is theirs to dispose of or has been lawfully abandoned for collection. If items are presented as waste but later found to contain valuable property, confidential material, or regulated substances, we may refuse the items or charge additional costs for handling, segregation, or lawful transfer. The Uxbridge Man And Van service may decline any load that would place us in breach of environmental or carrier obligations.

Property Access, Parking, and Site Conditions

The customer is responsible for arranging suitable access to the collection and delivery premises, including permission for entry, lift use, parking access, and any required building notifications. If additional waiting time arises because access is blocked, permits are unavailable, keys are missing, or the property is not ready, we may charge accordingly. The customer must ensure that the route to and from the vehicle is reasonably clear and safe. We may refuse to move items through unsafe stairways, unstable flooring, or other hazardous conditions. If the customer instructs us to proceed despite clear risks, we may stop the work or require written acknowledgement of the risk where lawful.

We may take reasonable steps to protect items and property during loading and unloading, but we are not responsible for pre-existing marks, delicate finishes, weak packaging, or damage caused by unsuitable access conditions that were not disclosed in advance. Any assistance with dismantling or reassembling furniture is provided only where agreed and may be limited to straightforward items. We do not accept responsibility for hidden fittings, wall fixtures, plumbing connections, electrical components, or items that require specialist trade skills. Customers should ensure all appliances are disconnected and ready for transport unless otherwise agreed.

Force Majeure, Complaints, and General Terms

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to severe weather, road closures, accidents, fire, flooding, industrial action, public disruption, equipment failure, or actions by authorities. In such situations, we will make reasonable efforts to rearrange the service or complete it as soon as practicable. If any provision of these terms is found to be invalid or unenforceable, the remainder shall continue in full force and effect. No waiver of any term shall be effective unless agreed by us in writing.

Any complaint should be raised as soon as reasonably possible so that we can review the matter fairly and, where appropriate, investigate the circumstances. These terms form the entire agreement between the parties in relation to the booking unless varied in writing. The customer must not assign or transfer the benefit of the service without our consent. Our failure to enforce a right on one occasion does not prevent us from enforcing it later. The headings in these terms are for convenience only and do not affect interpretation.

Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. By confirming a booking with Uxbridge Man And Van, the customer agrees that these terms are the basis of the contract and that they have the authority to accept them on behalf of all persons or businesses involved in the booking.